Have you jetted off on holiday only to discover that your card has been blocked, despite telling your bank about your upcoming travel plans? If so, you’re not alone.
This week, our story for uSwitch.com revealed that blocked bank cards have cost holiday-making Brits a total of £240m, largely due to hefty phone bills incurred after trying to reactivate their cards from abroad.
But phone charges are just one of the problems consumers faced. Reactivating their cards proved to be a time-consuming exercise, with Brits spending on average 66 minutes of their hard-earned time on the phone. Without their own money, one fifth of holidaymakers were forced to borrow money from friends and family and 6 per cent had to pack their bags and abandon their trip altogether.
Yes, banks have a responsibility to ensure their customers’ money is safe while on holiday. But as our story shows, Brits were still left stranded despite notifying their banks and credit card providers about their travel plans.
This issues-driven story got the media excited over the half-term break with blanket coverage across the nationals including Telegraph, The Sun, Independent, Mirror, Daily Mail as well as Sky News Sunrise, Sky News Radio and multiple key regional sites.