Just a week ahead of the two year anniversary of the seven-day switching service, new research from our client uSwitch.com reveals that, when it comes to pleasing their customers, the big banks are continuing their fall from grace.
uSwitch’s annual survey of over 10,000 current account customers highlights that satisfaction with the big banks is falling almost across the board. RBS takes the wooden spoon for the second year in a row, being voted the worst provider overall and coming bottom in a five further categories including trust, value for money and online service.
In fact all four big banks – Lloyds, HSBC, RBS and Barclays – saw falls in customer satisfaction.
The big winner this year was online bank First Direct, which swept the board, topping nine of the twelve categories including the coveted Best Current Account as well as Most Trusted and Best Customer Service. You can see the full results here.
We’ve been helping uSwitch share the results of the survey and we were delighted this morning to wake up to major national coverage, including page two the Financial Times, The Sun, The Mirror, The Independent, as well as broadcast coverage on BBC Radio 2 and Jazz FM.
Let’s hope the banks are listening and up their game for next year!